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Tidio
TidioA customer asks a buying question while your team is offline. Who answers?
6 lessons18 min readBeginner
What you'll learn
- How to install and test the Tidio chat widget
- How to give Lyro reliable product, policy, and FAQ knowledge
- How to automate repetitive shipping, return, and stock questions
- How to balance automation with human support and measure the result
Who it's for
Solo operators and small ecommerce or service teams using Shopify, WooCommerce, or another website platform who struggle to answer every customer question promptly.
Curriculum
- 1.An unanswered buying question can become a lost sale3 min
- 2.Create the account and add Tidio to your site3 min
- 3.Train Lyro with reliable business knowledge3 min
- 4.Use saved replies and simple automated flows3 min
- 5.Manage supported channels in one inbox2 min
- 6.Measure support and protect the human handoff4 min
Start lesson 1
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