Manage supported channels in one inbox
Customer messages may arrive through website chat, email, and social channels. Connect only the channels your current Tidio plan and region support, then assign clear ownership inside the shared inbox.
Switching between separate inboxes makes it easy to miss a message or answer twice. A shared inbox can reduce that operational friction.
Check current channel availability
Tidio's interface may offer connections for website chat, email, Messenger, Instagram, WhatsApp, or other services. Availability and setup requirements can change by plan, platform policy, and region.
Confirm each integration inside the current Tidio account and the official channel documentation. Do not promise a channel on your site until an end to end message test passes.
Create inbox discipline
- Assign one owner to each open conversation
- Use status consistently for open, pending, and resolved work
- Apply a small set of useful tags
- Keep private notes separate from customer replies
- Define when a bot conversation becomes a human ticket
Lesson checklist
- I connected only channels that are currently supported
- I tested an inbound and outbound message on each channel
- The team has clear ownership and status rules
- Human notes cannot be sent to the customer accidentally
The final lesson covers measurement and the balance between automation and people.